Delivery Policy

Last updated: February 2026

This Delivery Policy explains how services purchased through evis.ma are fulfilled. The website is operated by GLOBAL VISA & TRAVEL SERVICES CENTRE LTD, a private company registered in England and Wales with company number 16745414 (“Company,” “we,” “us,” or “our”).

All services provided are digital, non-tangible administrative services. No physical goods are shipped.

1. Nature of Delivery

1.1 Electronic Fulfilment

Service fulfilment occurs electronically and may include:

• Preparation and submission of travel documentation applications
• Status notifications by email
• Delivery of approved electronic visa documents (PDF), where issued by the relevant government authority

Delivery is considered successfully completed when:

• The approved document is sent to the email address provided by the applicant; or
• The document is made available for secure download through our platform

1.2 No Physical Shipping

Because our services are digital:

• Shipping addresses are not required
• Courier delivery is not provided
• Fulfilment occurs entirely online

2. Processing and Estimated Delivery Times

Processing begins after successful payment confirmation and receipt of all required and accurate documents.

Estimated processing time depends on the selected service level:

• Standard processing: typically several working days
• Priority or urgent processing: may be processed faster depending on government response times

All timelines are estimates only and are not guaranteed, as final decisions and issuance timing are controlled solely by the relevant government authority and other factors outside our control.

3. Factors That May Cause Delays

Delays may occur due to circumstances outside our reasonable control, including:

• Government system maintenance or outages
• Additional administrative or security reviews
• Public holidays or non-working days
• Incomplete, inconsistent, or incorrect applicant information
• Requests for additional supporting documents
• Technical failures or force majeure events

We are not liable for delays caused by government authorities or third-party systems.

4. Applicant Responsibility for Receipt

If you do not receive your document within the estimated timeframe, you should:

• Check spam or junk email folders
• Verify the email address provided during application
• Check application status using available tracking tools
• Contact customer support promptly

Failure to follow these steps may delay assistance.

5. File Format and Use

Approved electronic visas are generally provided as PDF documents.

You are responsible for:

• Downloading and securely storing the file
• Printing a physical copy if required for travel
• Ensuring document accuracy before travel

We are not responsible for travel issues resulting from:

• Failure to print or present documents
• Loss of downloaded files
• Errors in information provided by the applicant

6. Completion of Service

Administrative service is considered fully rendered when any of the following occurs:

• Application submission to the relevant authority
• Delivery of the issued electronic document
• Provision of completed application materials or status results

Completion of service may affect refund eligibility, as described in the Refund Policy.

7. Contact Information