Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the website evis.ma and all related services provided by Nomora Digital Services, Inc., a company registered in the State of Delaware, United States ("Company," "we," "us," or "our").

By accessing the website or purchasing any service, you agree to be legally bound by these Terms. If you do not agree, you must not use the website or services.

1. Nature of Services

The Company is an independent, non-governmental administrative service provider that offers:

• Travel documentation assistance
• Application form preparation and review
• Administrative submission support
• Customer support related to travel documentation processes

We are not a government agency, embassy, or immigration authority and are not affiliated with any government. All visa approvals, refusals, processing times, and policies are determined solely by the relevant government authorities.

2. Eligibility to Use the Services

By using our services, you confirm that:

• You are at least 18 years old or using the service under legal supervision.
• All information you provide is true, accurate, and complete.
• You are not subject to international sanctions or legal restrictions preventing you from purchasing our services.
• Your intended travel complies with applicable laws and regulations.

We reserve the right to refuse service at our sole discretion where legally permitted.

3. User Responsibilities

You agree that you will not:

• Provide false, misleading, or fraudulent information
• Use stolen or unauthorized payment methods
• Attempt to interfere with website security or operations
• Copy, distribute, or exploit website content without permission
• Use automated tools, bots, or scraping systems without authorization

Violation may result in service termination, refusal of future service, and legal action.

4. Identity Verification and Compliance

To comply with legal, fraud prevention, and sanctions regulations, we may request:

• Passport copies
• Photographs
• Proof of travel
• Proof of identity or residence
• Additional supporting documentation

Failure to provide requested documents may result in application cancellation without refund, where legally permitted. We may screen users against international sanctions and fraud databases.

5. Payments and Billing

5.1 Payment Processor

All payments are securely processed by Stripe, Inc. or its affiliated payment processors. We do not store or have access to full credit or debit card numbers. Payment processing is performed in accordance with PCI DSS security standards.

5.2 Service Fees and Government Fees

Total charges may include:

• Government fee charged by the relevant authority
• Service fee charged by the Company for administrative assistance

Government fees are non-refundable once submission has occurred, regardless of application outcome.

5.3 Authorization

By submitting payment, you authorize us to charge the total disclosed amount, collect applicable taxes or transaction costs, and process payments through our designated payment provider.

6. Digital Service Delivery

Our services are non-tangible digital administrative services delivered electronically. Service delivery may begin immediately after payment confirmation. By purchasing, you request immediate performance of the service and acknowledge that this may limit cancellation or refund rights where permitted by law.

7. Refunds and Chargebacks

Refund eligibility is governed by our Refund Policy, which forms part of these Terms.

7.1 Chargeback Misuse

Initiating a chargeback for a legitimate, delivered service may constitute breach of these Terms. Where permitted by law, we reserve the right to contest the chargeback with evidence of service delivery, recover associated fees/losses, and restrict future use of our services.

8. Processing Times Disclaimer

Any timelines displayed on the website are estimates only. We are not responsible for delays caused by government processing, security checks, incomplete information, force majeure events, or technical failures.

9. Limitation of Liability

To the maximum extent permitted by law: We are liable only for the amount paid for our service fee. We are not liable for visa refusals, travel losses, or decisions made by government authorities.

10. Force Majeure

We are not responsible for failure or delay caused by events beyond our reasonable control, including natural disasters, war, terrorism, government actions, or internet failures.

11. Intellectual Property

All website content, branding, text, and systems are owned by the Company and protected by intellectual property laws.

12. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy. Data may be shared with government authorities, payment processors, and technical service providers for application processing.

13. Sanctions and Legal Compliance

We comply with sanctions imposed by the US (OFAC), EU, UN, and UK. We may refuse services or report suspicious activity as required by law.

14. Suspension or Termination of Services

We may suspend or terminate access if Terms are violated or fraud is suspected.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, United States. Disputes shall be resolved in Delaware courts.

16. Changes to the Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of revised Terms.

17. Severability

If any provision is found unenforceable, the remaining provisions remain valid.

18. Entire Agreement

These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and the Company.

19. Contact Information

By using the website or purchasing services, you confirm that you have read, understood, and agreed to these Terms and Conditions.