Terms and Conditions

Last updated: February 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website evis.ma and all related services provided by GLOBAL VISA & TRAVEL SERVICES CENTRE LTD, a private company registered in England and Wales with company number 16745414 (“Company,” “we,” “us,” or “our”).

By accessing this website or purchasing any service, you agree to be legally bound by these Terms. If you do not agree, you must not use our website or services.

1. Nature of Services

The Company is an independent, non-governmental administrative service provider that offers:

• Travel documentation assistance
• Application form preparation and review
• Administrative submission support
• Customer support related to travel documentation processes

We are not a government agency, embassy, or immigration authority and are not affiliated with any government.

Customers may apply directly through the relevant official government websites. Our service provides optional professional assistance for convenience.

All visa approvals, refusals, processing times, and policies are determined solely by the relevant government authorities.

2. Eligibility to Use the Services

By using our services, you confirm that:

• You are at least 18 years old or using the service under legal supervision
• All information you provide is true, accurate, and complete
• You are not subject to international sanctions or legal restrictions
• Your intended travel complies with applicable laws

We reserve the right to refuse service where legally permitted.

3. User Responsibilities

You agree that you will not:

• Provide false, misleading, or fraudulent information
• Use stolen or unauthorized payment methods
• Attempt to interfere with website security or operations
• Copy, distribute, or exploit website content without permission
• Use bots, scraping tools, or automated systems without authorization

Violation may result in service termination and legal action.

4. Identity Verification and Compliance

To comply with legal, fraud prevention, and sanctions requirements, we may request:

• Passport copies
• Photographs
• Proof of travel
• Proof of identity or residence
• Additional supporting documentation

Failure to provide requested documents may result in application cancellation without refund where legally permitted.

We may screen users against international sanctions and fraud databases.

5. Fees and Payment Authorization

5.1 Service Fees and Government Fees

Total charges may include:

• Government fee charged by the relevant authority
• Service fee charged by the Company for administrative assistance

Government fees are non-refundable once submission has occurred, regardless of application outcome.

5.2 Payment Authorization

By submitting payment, you authorize us to charge the total disclosed amount, including applicable taxes and transaction costs.

6. Digital Service Delivery

Our services are non-tangible digital administrative services delivered electronically.

Service delivery may begin immediately after payment confirmation. By purchasing, you expressly request immediate performance of the service and acknowledge that this may affect cancellation rights where permitted by law.

7. Cancellation and Refunds

Refund eligibility is governed by our Refund Policy, which forms an integral part of these Terms.

In general:

• Government fees are non-refundable once the application has been submitted
• Service fees may be refundable only in accordance with the Refund Policy
• No refund is available for delays or refusals caused by government authorities

8. Chargeback Policy

Initiating a chargeback for a legitimately delivered service may constitute a breach of these Terms.

Where permitted by law, we reserve the right to:

• Contest the chargeback with evidence of service delivery
• Recover associated administrative costs and losses
• Restrict future access to our services

9. Processing Times Disclaimer

Any timelines displayed on the website are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• Government processing
• Security checks
• Incomplete or incorrect information
• Force majeure events
• Technical failures beyond our control

10. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for our service fee
• We are not liable for visa refusals or government decisions
• We are not liable for travel losses, missed flights, or indirect damages

11. Force Majeure

We are not responsible for failure or delay caused by events beyond our reasonable control, including natural disasters, war, terrorism, government actions, or internet failures.

12. Intellectual Property

All website content, branding, text, graphics, and systems are owned by the Company and protected by intellectual property laws.

13. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy.

Data may be shared with:

• Government authorities
• Technical service providers
• Fraud prevention and compliance partners

only where necessary for service delivery and legal compliance.

14. Sanctions and Legal Compliance

We comply with sanctions imposed by the UK, EU, UN, and other applicable authorities.

We may refuse services or report suspicious activity where required by law.

15. Suspension or Termination

We may suspend or terminate access to our services if:

• These Terms are violated
• Fraud or abuse is suspected
• Required documentation is not provided

16. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to the Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

19. Contact Information