Refund Policy

This Refund Policy applies to services provided through evis.ma, operated by Nomora Digital Services, Inc., a company registered in the State of Delaware, United States ("Company," "we," "us," or "our").

By purchasing our services, you agree to this Refund Policy.

1. Nature of the Service

Our services are non-tangible digital administrative services delivered electronically. Service performance may begin immediately after successful payment confirmation. By completing payment, you expressly request immediate service delivery and acknowledge that this may limit cancellation or refund rights where permitted by law.

2. Fee Structure

Total charges may include:

• Government fee paid to the relevant authority for visa processing
• Service fee charged by the Company for administrative assistance and support

2.1 Government Fees

Government fees are:

• Transferred to the relevant authority upon submission
• Non-refundable once submission occurs
• Outside the Company’s control

2.2 Service Fees

Service fee refund eligibility depends on the stage of processing, as described below.

3. Refund Eligibility by Scenario

3.1 Cancellation Before Submission

If you request cancellation before the application is submitted to the government authority:

• Full refund of government and service fees will be issued.
• Request must be made within 24 hours of payment.

3.2 Cancellation After Submission

If cancellation is requested after submission to the government authority:

• No refund of government or service fees is available.
• Administrative service is considered fully rendered upon submission.

3.3 Visa Refusal by Government Authority

If the visa application is officially refused by the government authority:

• Government fee is non-refundable.
• Service fee will be refunded, provided that:
  • The refusal was not caused by false, incomplete, or misleading information supplied by the applicant.
  • Refund is requested within 30 days of refusal notice.

3.4 Visa Approval

If the visa is approved:

• No refund of any fees is available.
• This applies regardless of travel cancellation, schedule change, or personal circumstances.

3.5 Duplicate or Erroneous Payments

Where duplicate or incorrect charges occur due to technical or processing error:

• Full refund of the duplicate or erroneous amount will be issued after verification.

3.6 Failure to Provide Required Information

If processing cannot continue because you fail to provide requested documents, or provide inaccurate or fraudulent information, then no refund is required where permitted by law.

4. Special Circumstances

4.1 Technical Errors Attributable to the Company

If a verified technical failure prevents service delivery, you may receive either a full refund or reprocessing at no additional cost.

4.2 Force Majeure Events

Events beyond our reasonable control include, but are not limited to natural disasters, war or civil unrest, government restrictions, pandemics, or internet failures.

In such cases, refunds are not guaranteed. Requests may be reviewed case by case where required by law.

5. Refund Request Deadlines

Refund requests must be submitted within:

• 24 hours – cancellation before submission
• 30 days – government refusal
• 60 days – duplicate payment or billing error

Requests outside these periods may be rejected where legally permitted.

6. How to Request a Refund

To request a refund, email: [email protected]

Include:

• Full name
• Email used for purchase
• Application or order reference number
• Transaction ID or receipt
• Reason for request
• Supporting documents (if applicable)

Incomplete requests may delay processing.

7. Refund Processing Time

• Review decision: up to 5 business days
• Payment processor handling: 5–14 business days

Refunds are issued only to the original payment method. We are not responsible for currency exchange differences, bank fees, or delays caused by financial institutions.

8. Chargebacks and Payment Disputes

Before initiating a chargeback, you agree to contact us first to allow resolution. If a chargeback is initiated for a valid, delivered service, we may—where permitted by law—provide evidence to dispute the claim, recover associated costs, and suspend related services.

9. Legal Limitations

To the maximum extent permitted by law refund rights are limited to those described in this Policy. The Company is not responsible for government decisions or travel outcomes.

10. Policy Updates

We may update this Refund Policy at any time. Updated versions become effective upon publication on the website.

11. Contact Information

By completing a payment, you confirm that you have read, understood, and agreed to this Refund Policy.